Information We Collect
When you use vivariluxos's budgeting platform, we collect several types of information to provide you with personalised financial management tools. This includes information you provide directly and data we gather automatically during your interactions with our service.
Personal Information You Provide
- Contact details including your name, email address, and phone number
- Financial information such as income, expenses, and budget categories you create
- Payment information when you subscribe to premium features
- Communication preferences and feedback you share with our support team
Automatically Collected Information
Our platform automatically collects technical information to improve your experience and maintain security. This includes your IP address, browser type, device information, and usage patterns within the application.
How We Use Your Information
vivariluxos uses your information primarily to deliver our budgeting services and help you manage your household finances effectively. We've built our platform around the principle that your financial data should work for you, not against you.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Provide budgeting services | Financial data, preferences | Contract performance |
| Customer support | Contact details, account info | Legitimate interest |
| Security and fraud prevention | Usage data, technical information | Legitimate interest |
| Service improvements | Aggregated usage patterns | Legitimate interest |
Data Sharing and Third Parties
We understand that your financial information is sensitive. vivariluxos operates on a principle of minimal data sharing, and we never sell your personal information to third parties for marketing purposes.
Key principle: Your financial data stays within our secure platform unless you explicitly authorise sharing or we're required by law to disclose information.
Limited Sharing Scenarios
- Payment processors for subscription billing (they only see payment details, not your budget data)
- Cloud hosting providers who help us maintain secure servers (data is encrypted)
- Legal compliance when required by Australian authorities or court orders
- Business transfers, though any acquiring company must honour these privacy commitments
Your Privacy Rights
Under Australian privacy legislation, you have significant control over your personal information. These rights ensure you can manage how vivariluxos handles your data throughout our relationship.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting support.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal compliance purposes.
Restrict Processing
Limit how we use your information in specific circumstances, such as while we investigate a data accuracy concern.
How to Exercise Your Rights
You can exercise most rights directly through your vivariluxos account settings. For more complex requests or if you need assistance, contact our privacy team using the details below. We'll respond to all requests within the timeframes required by Australian law.
Data Security and Protection
vivariluxos employs multiple layers of security to protect your financial information. We understand that budget data reveals personal spending patterns, so we've implemented enterprise-grade security measures typically used by financial institutions.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and penetration testing by independent firms
- Multi-factor authentication options for account access
- Automated monitoring for unusual account activity or access patterns
- Secure cloud infrastructure hosted in Australian data centres
In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and provide clear steps to protect your account.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services or as required by Australian law. Different types of data have different retention periods based on their purpose and legal requirements.
Retention Periods
- Active account data: Retained while your account remains active
- Closed account data: Deleted within 12 months unless legal retention is required
- Payment records: Kept for 7 years to comply with Australian tax and business record requirements
- Support communications: Retained for 3 years for quality assurance and dispute resolution
- Technical logs: Automatically deleted after 24 months
When you request account deletion, we begin the removal process immediately. Some information may remain in backup systems for up to 90 days before being permanently deleted.
International Data Transfers
vivariluxos primarily stores and processes your information within Australia using local data centres. However, some of our service providers operate internationally, which may involve transferring your data outside Australia.
When international transfers occur, we ensure appropriate safeguards are in place. This includes using providers who comply with privacy frameworks equivalent to Australian standards and implementing contractual protections for your data.
Countries Where Data May Be Processed
- United States (cloud infrastructure backup services)
- European Union (analytics and security monitoring tools)
- Singapore (regional data processing for performance optimisation)
Cookies and Tracking Technologies
vivariluxos uses cookies and similar technologies to enhance your experience and maintain the security of our platform. We've designed our cookie usage to be minimal and focused on essential functionality.
Types of Cookies We Use
- Essential cookies: Required for login, security, and basic platform functionality
- Preference cookies: Remember your dashboard layout and display preferences
- Analytics cookies: Help us understand how you use the platform to improve performance
- Security cookies: Detect fraudulent activity and protect your account
You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality. We don't use advertising cookies or share cookie data with third-party advertisers.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through your registered email address and display a notice in your vivariluxos dashboard.
Minor updates, such as clarifications or additional examples, may be made without notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy, need help exercising your privacy rights, or want to discuss any concerns about how we handle your information, our privacy team is here to help.
Privacy Contact Information
Email: privacy@vivariluxos.com
Phone: +61 8 8983 7000
Mail: Privacy Officer, vivariluxos
1, 7 Geils Ct, Deakin ACT 2600, Australia
Response time: We aim to respond to all privacy inquiries within 5 business days
For general support questions about your account or budgeting features, please contact our main support team at info@vivariluxos.com. For privacy-specific concerns, using our dedicated privacy contact ensures your inquiry reaches the right team quickly.